Return & Exchange Policy – Jovial

If you’re not satisfied, we’re here to help. 

Exchange Policy:

• You can request an exchange within 3 days of receiving your order.

• Item must be unused, in original packaging and condition.

• Exchange applicable only if:

  • Wrong product received

  • Damaged item received

No Returns / Refunds:

• We currently do not offer returns or cash refunds.

• Only exchange is allowed under the above conditions.

How to Request an Exchange:

1. DM us on WhatsApp within 3 days.

2. Share your order number and product pictures.

3. Our team will guide you through the next steps.

Customer satisfaction is our priority!
Thanks for shopping with Jovial – Elegant Artificial Jewellery